to probe the relationship between education and apology strategies.
Table 4.38. To- Test for investigating the relationship between education and apology strategies

Test Value

mean
t
df
Sig.
(2-tailed)
Mean Difference
95% Confidence Interval of the Difference

Lower
Upper
Under B.A
2.874
0.000
19
.000
1.2987
0.3214
0.9514
B.A and above B.A
2.251

Test Value

mean
t
df
Sig.
(2-tailed)
Mean Difference
95% Confidence Interval of the Difference

Lower
Upper
Under B.A
2.44
0.000
19
.000
0.9874
0.2518
0.7965
B.A and above B.A
1.101

Test Value

mean
t
df
Sig.
(2-tailed)
Mean Difference
95% Confidence Interval of the Difference

Lower
Upper
Under B.A
2.47
0.000
19
.000
1.6571
0.2874
0.8724
B.A and above B.A
3.21

Test Value

mean
t
df
Sig.
(2-tailed)
Mean Difference
95% Confidence Interval of the Difference

Lower
Upper
Under B.A –
2.16
4.98
19
.000
0.7877
0.3211
0.7023
B.A and above B.A
2.02

The above table (4.38) makes it clear that education of respondents is an effective factor on apology strategies. Education has role on “concern for the hearer” strategy used by above and under B.A participants, since the obtained T from these groups is 4.99 and the error efficient is more than 5%, so this hypothesis is rejected in Alfa level (5%).

4.4. Discussion
“Apologies are defined as primarily social acts, carrying effective meaning “(Holmes, 1990, P. 1550). According to Brown and Levinson, apologies are politeness strategies. An apology is primarily a social act. It is aimed at maintaining good relation between participants. To apologize is to act politely, both in vernacular sense and in more technical sense of paying attention to the addressee? s face needs (Brown and Levinson, 1987). An apology is a fundamental speech act which is a part of human communication occurs in every culture to maintain good relations between interlocutors.
Discussion on research hypotheses
In this study, it was tried to find the effect of gender, age, language, and education as independent variables of the study on the use of apology strategies as dependent variable of the study.
The first hypothesis set out to find the relationship between gender and apology strategy. Since apology strategy includes six categories (intensifica

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